Customer Service Project Manager Assistant

at  Company Bureau Veritas

Customer Service Project Manager Assistant
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Date: Aug 13, 2024
Location: Bedford, Nova Scotia, CA
Company: Bureau Veritas
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you!

IMAGINE BEING SURROUNDED BY THE BRIGHTEST MINDS IN THE INDUSTRY.

Bureau Veritas is looking for a

• Provide support to the Customer Service team with a spirit of Service Excellence.
• Answer the main line and direct phone calls – make Bureau Veritas easier to work with.
• Develop a collaborative relationship with key personnel to ensure expedient processing of customer requests. Help our customers be more successful.
• Answers questions from customer pertaining to bottle requirements, minimum sample volume & internal / external lab TATs.
• Respond to client requests for bottle orders, pick-ups and deliveries, sample/results status. Create positive emotional interactions with Bureau Veritas.
• Be solution oriented and never say “no” without providing alternatives.
• Prioritize work to ensure tasks are completed in a timely manner.
• Job Approvals
• Review data entry in LIMS for errors
• Work closely with Sample Reception to share information to ensure that the information entered into LIMS is correct the first time
• Review pricing and surcharges and approve prices for invoicing
• Reporting
• Compile lists of reports due and ensure results are reported on time
• Enter data to worksheets from subcontract labs
• Faxing/e-mailing of results, reports to customers
• Revise reports as required
• Follow up on late jobs and with subcontractors, lab staff, and Project Managers
• Review reports for errors related to EDD, or where there are specific review requirements
• Subcontracts
• Monitor subcontract report folder and attach / upload subcontract data as required
• Check Job Confirmation emails to ensure correct sample IDs/TATs
• Follow up on pending subcontracts-the day before the job is due
• All other duties as assigne