Customer Service / Recruitment Assistant

at  Trust on Tap

JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and ensuring a positive experience for all clients. This role requires strong communication skills, the ability to manage relationships effectively, and familiarity with various software tools.

SKILLS

• Proficient in using HRIS systems and ATS software such as Taleo.
• Strong relationship management skills to foster positive interactions with customers.
• Excellent communication skills, both verbal and written, to convey information effectively.
• Experience in lead generation techniques to identify potential sales opportunities.
• Familiarity with social media management tools for engaging with customers online.
• Ability to work collaboratively in a team environment while also being self-motivated.
• Strong problem-solving skills to address customer issues efficiently.
  Join us in delivering outstanding service while developing your career in a supportive environment!
  Job Type: Full-time
  Pay: £26,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Additional leave
• Casual dress
• On-site parking
• Work from home

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Education:

• Bachelor’s (preferred)

Experience:

• Customer service: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person
Application deadline: 27/01/202

• Respond promptly to customer inquiries via phone, email, and social media platforms.
• Maintain accurate records of customer interactions using systems such as Salesforce, Workday, or PeopleSoft.
• Assist customers with product information, troubleshooting issues, and processing orders.
• Collaborate with other departments to resolve customer concerns and enhance service delivery.
• Utilise HRIS and ATS systems for managing customer-related data and lead generation activities.
• Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.
• Monitor social media channels for customer feedback and engage with users as necessary.