Customer Service Rep (Fixed-Term Contract)

at  Baxter

Vantive: A New Company Built on Our Legacy
Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

• Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.

Summary
Join our customer service team and support our mission!

What you’ll be doing

• Serves as primary contact, by phone, email or fax for external and internal customers inquiries, coordinating with other internal functions, such as Finance, Quality Assurance, Logistics, Warehouse, Bid Office, Pharmacovigilance.
• Ensure and provides a high-quality service to both internal and external customers by providing product and service information, resolving product and service problems.
• Participates and provides expertise as a member of the customer service team. The team’s objectives and KPIs are developed to ensure and increase accuracy, efficiency and effectiveness of the service provided by the team to both internal and external customers.

Qualifications:

• High school diploma or university degree
• Previous experience in customer service is preferred
• Familiar and comfortable with using MS Office; Outlook, Excel, Word
• Strong verbal and written communication
• Ability to manage conflict and Problems
• Analytical skills
• Ability to work in team
• English knowledge

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

• Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions

What you’ll be doing

• Serves as primary contact, by phone, email or fax for external and internal customers inquiries, coordinating with other internal functions, such as Finance, Quality Assurance, Logistics, Warehouse, Bid Office, Pharmacovigilance.
• Ensure and provides a high-quality service to both internal and external customers by providing product and service information, resolving product and service problems.
• Participates and provides expertise as a member of the customer service team. The team’s objectives and KPIs are developed to ensure and increase accuracy, efficiency and effectiveness of the service provided by the team to both internal and external customers