Customer Service Rep (Fixed-Term Contract)

at  Vantive

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Summary
Join our customer service team and support our mission!

What you’ll be doing

• Serves as primary contact, by phone, email or fax for external and internal customers inquiries, coordinating with other internal functions, such as Finance, Quality Assurance, Logistics, Warehouse, Bid Office, Pharmacovigilance.
• Ensure and provides a high-quality service to both internal and external customers by providing product and service information, resolving product and service problems.
• Participates and provides expertise as a member of the customer service team. The team’s objectives and KPIs are developed to ensure and increase accuracy, efficiency and effectiveness of the service provided by the team to both internal and external customers.

Qualifications:

• High school diploma or university degree
• Previous experience in customer service is preferred
• Familiar and comfortable with using MS Office; Outlook, Excel, Word
• Strong verbal and written communication
• Ability to manage conflict and Problems
• Analytical skills
• Ability to work in team
• English knowledge

• Serves as primary contact, by phone, email or fax for external and internal customers inquiries, coordinating with other internal functions, such as Finance, Quality Assurance, Logistics, Warehouse, Bid Office, Pharmacovigilance.
• Ensure and provides a high-quality service to both internal and external customers by providing product and service information, resolving product and service problems.
• Participates and provides expertise as a member of the customer service team. The team’s objectives and KPIs are developed to ensure and increase accuracy, efficiency and effectiveness of the service provided by the team to both internal and external customers