Customer Service Rep - Grapevine, TX

at  FBS Appliance

Overview:
Company Description:
Established 1988, FBS Appliance is the largest appliance contract distributor in Texas. With showrooms in Austin, College Station, Corpus Christi, Grapevine, Fort Worth, Houston, and San Antonio, we supply more than 60 different brands of appliances.

Core Values:

• Embrace the Culture
• No Right Way to Do the Wrong Thing
• Customer Focused
• Act Like an Owner
• Move the Line
• Pull the Wagon

Job Description:
FBS Appliance is looking to hire a Showroom Sales Associate who will provide expert product knowledge, selection assistance, and customer service. In this role, you will increase sales, company profitability, and customer satisfaction by working with the customers, contractors, and designers. We are looking to add a candidate that is detail oriented, and comfortable in a fast-paced environment. In this position, you are required to be in the Showroom according to business hours. In this position, you will report to the Division President.
In this role, you must maintain professionalism and welcome all customers and visitors to the showroom. You will manage incoming calls and inquiries from customers and clients and assist customers with problems as needed. You will be expected to maintain accurate installation dates to coordinate with purchasing for adequate product procurement to ensure install date is met and completed.
(These essential duties and responsibilities are by no means a comprehensive list of job task)

SKILLS/QUALIFICATIONS

• Highly detail-oriented and organized
• Must have strong communication, multi-tasking, and time management skills
• Must thrive in a fast-paced environment and be able to self-prioritize based upon deadlines
• Coachable, willing to learn and adapt to the FBS way
• Ability to effectively communicate to team members, vendors and more
• Proficient with Microsoft Office, Excel, Outlook, Adobe
• Work with customers or their representatives (designers, contractors etc.) in planning and product selection
• Possess a professional, knowledgeable, positive, and energetic attitude
• Uses strong consultative sales skills and interpersonal skills (both oral and written), attention to detail, strong follow-up skills and motivation to encourage the customer to uses FBS for their job
• Develop long-term relationships with industry customers (i.e., designers, builders etc.)
• Use appropriate office technologies and computers to process and track orders and maintain excellent communication with all contacts
• Assist with special projects such as special events and display changes
• Maintain the Showroom as a professional place of business
• Maintain showroom cleanliness and appearance
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
  FBS Appliance is an “at-will” employer and the employment we offer you is terminable at will by you or FBS Appliance at any time and for any reason, with or without notice or cause. This “at-will” employment relationship may not be modified by any oral or implied agreemen

Please refer the Job description for details