Customer Service Rep

at  Littelfuse

Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.
As a Customer Service Representative, you will be responsible for serving customers by providing product and service information and resolving any issues related to products and services. Your role will focus on ensuring accurate and timely order fulfillment, including entry of purchase orders and return requests, and addressing customer expedite inquiries. You will investigate and resolve billing and delivery holds on orders, adhere to Lean Enterprise concepts, and provide professional and accurate information in response to customer phone inquiries.

About the Job:

• Provide order fulfillment by accurately and timely entering customer purchase orders (approximately 16/day) and return requests (approximately 3/day).
• Respond promptly and accurately to customer expedite inquiries.
• Investigate and implement corrective actions for billing and delivery holds on orders.
• Adhere to Lean Enterprise concepts in daily operations.
• Provide professional and accurate information in response to customer phone inquiries.

About You:

• 2-3 years of experience in customer service within a manufacturing industry.
• Team player with a great personality, and excellent phone and communication skills (both written and oral).
• Results-oriented with strong problem-solving skills.
• Good organizational skills and the ability to handle multiple tasks efficiently.
• A self-starter with a proactive approach to initiating work.
• Proficiency in Word and Excel.
• SAP experience is a plus.

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values — Customer Focus, Teamwork, Results-Driven, Integrity, and Innovation — support us on our mission to improve the safety, reliability, efficiency, and performance of our customers’ products and systems. We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference — everywhere, every day.

Please refer the Job description for details