Customer Service Rep

at  RWJBarnabas Health

JOB OVERVIEW:

The Customer Service Department is the customer-facing team that serves as the primary contact for the facilities, affiliates and vendors seeking general information, answers to questions and resolution to issues within the requisition to check process.
CSR is responsible for answering and logging all incoming communications via telephone and email; researching and resolving inquires while maintaining adherence to department key performance indicators. Manage and reconcile statements and various reports to avoid and/or addresses credit holds; communicate with Accounts Payable, Purchasing and Cash Management on vendor issues.
The CSR is fully knowledgeable of the requisition to check process along with supporting systems, policies, practices and processes; interacts with other Supply Chain and Finance Departments.

QUALIFICATIONS:

Required:

• High school diploma or GED required.
• Two years of purchasing or accounts payable experience.
• Demonstrates strong proficiency in Microsoft Office applications, especially Excel.
• Able to perform basic mathematical calculations, balance and reconcile figures, possess good communication (written and verbal) skills.

Preferred:

• Strongly prefer experience with PeopleSoft and Customer Service is a plus.
• Associates degree preferred.

SCHEDULING REQUIREMENTS:

• Full-time, Day

ESSENTIAL FUNCTIONS:

• Ability to deliver outstanding customer service experience with external and internal customers/vendors regarding the req to check process and supporting systems and processes.
• Demonstrate competencies in the Accounts Payable and Purchasing modules, policies and practices.
• Answer and log all inquiries and work outputs into the ticketing system.
• Conduct research, escalate, assign and resolve daily inquires. Completes and follows up on open tickets within an established time-frame.
• Reconcile vendor statements, expediting purchasing orders and researching various reports.
• Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies.
• Keeps customers informed if there are delays and resolution outcome.
• Notify Customer Service leadership of any unresolved issue and request assistance as necessary
• Adhere to department performance standards and Key Performance Indicators (KPI).

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.