Customer Service Representative - 12 Month FTC

at  CooperVision

Job title: Customer Service Representative (12 Month Fixed Term Contract)
Department: Customer Service
Location: Hybrid (Delta Park, Fareham)
Working hours: Monday, Tuesday, Friday 9:00-5:30pm/ Wednesday, Thursday 9:00-5:15pm

JOB SUMMARY – WHAT TO EXPECT:

As the Customer Service Representative of our Customer Service Team you will You will provide high quality, fast and efficient customer service to our customers.

• Answer inbound Customer Calls
• Receive and process Customer orders on the ERP System in line with Company procedures and Customers requirements.
• Manage the day-to-day requirements of our Customers.
• Log and resolve Customer queries/complaints etc via CRM, Agile, Baan or appropriate method.
• Work closely with other Departments to ensure customers orders are shipped to the highest level of service.
• To ensure all Credit requests are received in written form detailing BP, Invoice Number/Order Number, etc.
• Ensure all Internal Controls are complied with and take ownership and responsibility of the process so that Internal and External audits are passed as per SOP.
• Scan all customer credit records and file on the computer system
• Ensure that the credit receipt process has been updated daily.

A full job description is available upon request.

ABOUT YOU:

We are looking for someone with excellent verbal and written communication skills and strong customer service skills. Other knowledge, skills and abilities essential to excel in this role include:

EXPERIENCE & EDUCATION:

Required

• Ability to learn procedures and processes quickly, able to listen to others and understand their requirements.
• Exceptional administration skills
• Excellent spoken and written English
• Good organizational, problem solving and administration skills, attention to detail is key.

• Able to use own initiative and make decisions within the remit of the role.Use of Microsoft Office, ERP and CRM systems is needed to place orders and maintain customer communication and feedback.

Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1 to view all other opportunities.