Customer Service Representative (12 Months Fixed-Term Contract)

at  Baxter

VANTIVE: A NEW COMPANY BUILT ON OUR LEGACY

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

• Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Position: Customer Service Representative
Type: Fixed-Term Contract
Duration: 12 Months
Work Location: Baxter Office in Auckland City, New Zealand
Report: Customer Service Team Leader based in Australia
Flexibility: Intentionally hybrid (60% in the office/ 40% work from home)
Visa Condition: Must have valid working rights in New Zealand (Permanent Resident or Citizen).
Company Background: Baxter Healthcare Corporation, we are offering a unique opportunity for an exceptional individual to join our team as a Customer Service Representative. This role is centered around delivering world-class customer service and ensuring flawless customer experiences. As a Customer Care Specialist, you will be the point of contact for our Homecare and Hospital queries, processing orders, delivering quality customer service to our patients, customers and healthcare professionals and ensuring enquiries are managed in a timely manner.
Job Purpose: Ultimately, we are looking for the right attitude in our candidates that are customer focused and care about outcomes for our patients. This will initially be a 12-Month contract, Baxter Office in Auckland City, New Zealand site but there may be an opportunity for future progression with the company. If you bring the attitude and care for what you do, we can train you in the rest.

QUALIFICATIONS:

• Vocational/ Diploma for any related fields.
• Must have valid working rights in New Zealand (Permanent Resident or Citizen).
• Desire to deliver great customer service every time and ability to connect with a diverse range of people
• An empathetic and resilient nature and be able to stay positive even when facing the pressure.
• Experience in a similar role within a fast-paced environment working in supply chain, preferably the medical industry.
• Sound verbal and written communication with high attention to detail
• High level accuracy, numeracy and demonstrated learning agility
• Strong computer skills with experience using a large ERP system (ideally JDE & SalesForce)
• Growth mindset or experience in process improvements will be highly regarded
  At Baxter Healthcare Corporation, we are committed to fostering an inclusive and collaborative work environment. We believe in the power of diversity and value the unique perspectives and experiences each individual brings to our team. We are an equal opportunity employer and provide reasonable accommodations for individuals with disabilities.
  Join our team and be part of an ambitious organization that is dedicated to making a difference in the lives of people around the world. At Baxter, you will have the opportunity to work with a team of highly motivated professionals who are passionate about delivering exceptional customer service. We offer competitive compensation and benefits packages, as well as opportunities for growth and development.

JOB RESPONSIBILITIES:

• Assist clinics and patients with order related inquiries including product availability, price queries and product or service complaints.
• Ensure order receipt and processing is completed efficiently to ensure customers receive goods as requested.
• Once processed promptly and accurately, liaise with distribution and logistics partners to ensure timely delivery in full.
• Clearly communicate with all Baxter Healthcare customers regarding their orders or queries.
• Liaise with Sales and Marketing staff to complete quotes that reflect Baxter’s professionalism and business image.
• Organize return of products and processing of credit in a timely manner to keep customer accounts up to date.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

• Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions