Customer Service Representative

at  8Bit Studios

ABOUT US:

8Bits is a leading entertainment management company based in Bristol, dedicated to creating and managing exceptional events that captivate and delight. Our team is passionate about delivering unforgettable experiences through creativity and innovation. We’re looking for a friendly and efficient Customer Service Representative to join our team and provide outstanding support to our clients and event attendees.

ROLE OVERVIEW:

Are you a personable and detail-oriented individual with a knack for problem-solving? As a Customer Service Representative at 8Bits, you will be the first point of contact for our clients and event guests, providing top-notch support and ensuring a smooth experience from start to finish. Your role will be vital in addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

KEY RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, and chat, providing clear and accurate information.
• Address and resolve customer issues and complaints in a professional and timely manner.
• Assist with event-related queries, including ticketing, scheduling, and general information.
• Process orders, refunds, and exchanges, ensuring accuracy and adherence to company policies.
• Collaborate with internal teams to resolve complex issues and ensure customer satisfaction.
• Maintain up-to-date knowledge of company events, services, and policies to effectively assist customers.
• Collect and analyze customer feedback to help improve our services and processes.