Customer Service Representative

at  Abbott Laboratories

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

THE OPPORTUNITY

For our Cardiac Rhythm Management Division we are looking for a Customer Service Representative in Denmark.
In this role you will provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests.

QUALIFICATIONS:

• Upper secondary diploma/High school degree
• Minimum 3 years of experience in Customer Service (order entry, claims and return management), experience in medical device sector is a plus.
• Fluent in Danish and English, written and spoken.
• Expertise knowledge of SAP is a plus
• Knowledge of Microsoft Office
• Be a team player and have a customer and service oriented mind set
• Good organization ability
• Good communication skills for internal and external contacts
• Positive reaction to working in a “deadline” environment, stress resistant

• Receive & process orders for all customers (email/phone).
• Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing
• Handle customer complaints and perform investigations, inform customers and if needed, issue required credit/debit notes.
• Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency
• Backorder management, work closely with the Sales Team on alternative solutions that can be offered to customers in case of out of stock.
• Master Data Maintenance (customer masterdata, prices, material masterdata…)
• Daily contact with courier services, produce relevant paperwork (i.e packing list, proforma invoices, credit notes…)
• Close cooperation and support with other internal departments such as Quality and Sales Teams (ie: in FSCA (Field Safety Corrective Action) implementation, new product launch etc.)
• Support Sales Team during consignment and warehouse count (organization, reconciliation and follow-up), generate weekly reports for the Sales Team on soon to expire products, etc.
• Be responsible for all activities in the local warehouse (emergency stock handling) such as packing and dispatch of products from local warehouse etc..