Customer Service Representative - Accredo - Remote

at  The Cigna Group

Location: Remote Opportunity - Must live in Arizona, Florida, Indiana, Georgia, Pennsylvania, Texas, or Utah.
Summary: Are you passionate about assisting others and thrive in a dynamic virtual environment? Join our team at Accredo by Evernorth, a leading specialty pharmacy serving patients with complex health conditions. As a Customer Service Associate Representative, you’ll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy.

QUALIFICATIONS:

• High School Diploma or equivalent required.
• 1+ years of customer service experience.
• Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.
• Ability to excel in a high-volume call center environment.
• Strong communication skills, both written and verbal.
• Organized with excellent time-management abilities.
• Customer-oriented with the capacity to adapt to various patient perspectives.
• Must be available to work within Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST.
• Reliable internet connectivity and a dedicated workspace free of distractions required.
• Must attend 100% of training within the first 90 days of employment.
  Join Our Team: Embark on a rewarding career with Accredo by Evernorth, where your dedication to exceptional customer service will make a difference in the lives of patients. We offer comprehensive training, career development opportunities, and a supportive virtual environment. Apply now to be part of a team committed to transforming healthcare and improving patient outcomes.
  If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

• Assist patients and prescribers through inbound/outbound phone calls or web support.
• Handle various inquiries including scheduling medication orders, order status updates, explaining patient benefits, resolving account issues, and billing inquiries.
• Serve as a liaison between patients and internal expert teams.
• Participate in extensive paid training to ensure proficiency in Accredo/Cigna systems and procedures.
• Maintain high call volume productivity, handling an average of 30-50 calls daily.
• Adhere to scheduled work hours and meet performance metrics.
  Role Summary: Our Customer Service Associate Representatives are integral to our mission of elevating patient care. With a focus on empathy and attention to detail, you’ll anticipate patient needs and provide solutions proactively. This role requires a commitment to excellence in customer service and the ability to thrive in a fast-paced virtual environment.