Customer Service Representative, Aftermarket Parts

at  Bombardier

YOUR MISSION: ELEVATE CUSTOMER EXPERIENCES

In this pivotal role, you’ll be the first point of contact for our valued customers. Your mission? Fielding calls, handling inquiries, and processing orders with precision and efficiency. Whether it’s a spare part request or an aftermarket query, you’ll be the go-to problem solver.

Education: A college degree in business administration, hospitality, or a relevant technical field.

• Experience: 2-4 years of customer service experience (call center experience is a plus).
• Tech Proficiency: Strong computer skills and familiarity with current technology.
• Language Skills: Excellent command of the English language (both written and spoken). Functional French is also required.
• Adaptability: Thrive in a changing environment.
• Customer Focus: Deliver impactful experiences consistently.
• Team Player: Collaboration is your strength.
• Aerospace Insight: After-sales customer service experience (preferred).
• Tech Toolbox: Familiarity with Bombardier’s software tools (SAP, Zendesk, Salesforce, etc.) is advantageous

Our ideal candidate possesses more than just qualifications; they bring passion and expertise:
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Education: A college degree in business administration, hospitality, or a relevant technical field.

• Experience: 2-4 years of customer service experience (call center experience is a plus).
• Tech Proficiency: Strong computer skills and familiarity with current technology.
• Language Skills: Excellent command of the English language (both written and spoken). Functional French is also required.
• Adaptability: Thrive in a changing environment.
• Customer Focus: Deliver impactful experiences consistently.
• Team Player: Collaboration is your strength.
• Aerospace Insight: After-sales customer service experience (preferred).
• Tech Toolbox: Familiarity with Bombardier’s software tools (SAP, Zendesk, Salesforce, etc.) is advantageous.

Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job Customer Service Representative, Aftermarket Parts
Primary Location Completion Center
Organization Aerospace Canada