Customer Service Representative

at  AkzoNobel

BRISTOL

We encourage you to apply if you have relevant experience and expertise for this role, even if you don’t meet all the criteria listed in the job description.
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

JOB REQUIREMENTS

• Educated to minimum of ‘A’Level standard or equivalent or significant on-the-job experience
• Experience in a customer facing role.
• Good at building relationships & committed to providing excellent client service.
• Proficient user of MS Office.
• Able to think quickly & solve problems.

JOB PURPOSE

You will act as a first point of contact for customers and help the company deliver a high quality customer experience by coordinating the internal sales activities for clients of our powder coatings business.

JOB RESPONSIBILITIES

• Coordinate processing of orders using our ERP system.
• Handle any customer complaints.
• Manage invoicing & credit control procedures.
• Source products from internal suppliers.
• Nurture customer relationships & build an understanding of their needs to maximise sales opportunities.
• Provide insight & identify opportunities to improve the customer experience.
• Co-ordinate customer reporting & maintain client records.

We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:

• Competitive Salary (depending on experience).
• 25 days holiday excluding bank holidays.
• Income protection.
• Staff discount at Dulux Decorator Centre stores.
• Employee Assistance Programme.
• Employee Life Assurance.
• Company pension.
• Product discounts.
• Flexible benefits scheme, including Gymflex, retail card, dental cover and more