Customer Service Representative and Admin (Events)

at  Motion Media Works

SINGAPOREANS OR PRS ONLY

Application Deadline: Sunday, 2 February 2025
We specialize in event audio-visual equipment rental and are seeking organized, dedicated professionals to join our fast-paced team. At our core, we value openness, collaboration, humility, and empowerment for our team and customers alike. Join us to achieve amazing things together!

ESSENTIAL SKILLS & EXPERIENCE:

• Diploma in business, event management or relevant field.
• 1 - 5 years in customer service, administration, or related roles.
• Proficient in Microsoft Office, Google Workspace, and CRM tools.
• Strong organizational skills with attention to detail.

ROLE OVERVIEW

As a Customer Service and Admin Representative , you will:

• Deliver 5-star support to internal teams and external customers.
• Ensure accurate and timely responses to inquiries, quotes, and orders.
• Proactively manage customer expectations and maintain operational efficiency.

KEY RESPONSIBILITIES

• Handle inquiries via WhatsApp, email and phone efficiently and professionally.
• Prepare accurate quotes, research rates/products, and update the rate card.
• Identify and handle new leads or tender opportunities, including document preparation.
• Oversee booking handovers, calendar audits, and conflict resolution.
• Assign and schedule drivers, crew, vehicles, and external manpower as needed.
• Send timing confirmations to customers and keep internal teams informed of updates.
• Compile FAQs and contribute to process improvements, including automation and workflow optimization.