Customer Service Representative - Asian Chains

at  Gambles Ontario Produce

JOB DESCRIPTION

The Asian Chains Sales Representative will report directly to the Asian Chain Sales Manager.
This position will be responsible for providing excellent customer service to our customers while also providing administrative support to the Account Manager. This individual will work primarily out of the Ontario Food Terminal location but may require the ability to travel to our 302 Dwight Ave. location.
This role functions primarily out of the Ontario Food Terminal location, located at 165 The Queensway, Toronto. However, you may also be required to work out of the Dwight Avenue location, located at 302 Dwight Avenue, Toronto, on occasion. This role requires flexibility to work early mornings and weekends. The intended shift for this position is Sunday, 5:30am – 1:30pm, Monday, Wednesday, Thursday, and Friday 5:00am – 1:00pm.

QUALIFICATIONS:

• High school diploma or an equivalent combination of experience
• Strong communication skills, both verbally and in written English
• Strong computer aptitude with experience using Microsoft Office (Word, Excel, and Outlook)
• Capable of adapting to new software and assisting the team
• Ability to communicate in Mandarin or Korean is a strong asset
• Experience in retail or the wholesale produce industry would be considered an asset

Personal Attributes:

• Excellent ability to multitask and prioritize while working under tight time pressures
• Strong team player that is also able to work independently within their area of responsibility
• Ability to react quickly with a positive attitude in difficult situations
• Ability to deliver excellent customer service at all levels
• Well-developed attention to detail and organizational skills
• Strong learning mindset
• Able to work within a diverse environment

Please note that Gambles Group of Companies is an equal opportunity employer located in a heritage building with our main office at 165 The Queensway, Suite 240. Accommodation is available upon request for applicants and colleagues with disabilities.
Job Type: Full-time

Benefits:

• Casual dress
• Company pension
• Dental care
• Employee assistance program
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Every Weekend
• Monday to Friday
• Morning shift

Education:

• Secondary School (preferred)

Language:

• any languages other than English? If yes, please specify. (preferred)

Work Location: In perso

• Process customer orders via in-person and phone orders
• Provide excellent customer service, including investigation and resolution of customer complaints
• Collaborate with in-house Buyers to identify lead-time for bookings and follow up on load arrivals for customers
• Monitor daily sales and inventory as well as daily and weekly pricing
• Manage communication and documentation for customer base
• Communicate “deals” and special pricing to customers, as directed by Account Manager
• Work with Marketing to help develop promotions plan for seasonal activity
• Look at continuous opportunities in improving our customer service process, and make suggestions accordingly to Operations
• Other duties and projects as assigned
  Candidate Requirements