Customer Service Representative

at  Axalta Coat Sys Sweden

VI ERBJUDER

• Frihet under ansvar utifrån uppsatta mål och leveranskrav.
• Marknadsmässig ersättning med möjlighet till god personlig utveckling.
• En arbetsplats med härliga kollegor och många möjligheter.
• Onboarding-program anpassat för en ny anställd.
  Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
  We are currently looking for a Customer Service Rep to join us at our facility in Gothenburg, Sweden. This role will cover two sites in Gothenburg.
  The Customer Service Representative’s main purpose is to support Axalta customers and fulfil their needs and demand within the region, from customer order handling, consultancy, via pick pack and mixing to customer delivery in time and in full.
  Besides that, additional tasks like warehouse related tasks and cooperation/interaction with other Axalta teams is performed to satisfy needs and meet customer expectation.
  All to be done customer focused and same time following given rules & regulations in that specific area to be best-in-class and preferred REF partner in the market.

KEY REQUIREMENTS:

• Secondary vocational education level with 2+ years of customer service experience.
• Customer facing experience.
• Some experience of Salesforce & SAP would be advantageous.
• Work experience in the automotive/collision damage branch and experience with non-paint is a plus.
• A keen and fast learner with an eye for detail.
• Ability to work in a fast paced environment.
  Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

• Order entry processing via ERP system.
• Validating and checking open orders with relation to availability in production and/or warehouse
• Monitoring orders with relation to forecasts, late deliveries, and price deviations
• Backorder follow-up and processing.
• Customer consultancy / advisory
• Handling questions and maintaining contact with customers/clients, both by telephone and by e-mail, concerning the progress of orders, delivery times, complaints, etc. in a professional and efficient way
• Proactively approaching (assigned) customers and prospects to promote sales growth.
• First point of contact for customer and if necessary internal coordination
• Return handling incl. Repair process of NP equipment.
• Processing in SFDC / ERP
• Upon demand request product-, customer- and master data changes