Customer Service Representative

at  B Braun Medical Ltd

Contract: Permanent
Working hours: 37.5 hours per week, Monday to Friday between 8.30am - 4.30pm (1 day a week 9.30am - 5.30pm)
Hybrid: Office and home working. A minimum of 3 days a week working in our Head Office, Sheffield, S35 2PW. Employees are able to utilise our office facilities more should they wish to. We offer free onsite parking.

ARE YOU A HIGHLY ORGANISED INDIVIDUAL AND PASSIONATE ABOUT DELIVERING EXCEPTIONAL CUSTOMER CARE? DO YOU HAVE EXCELLENT COMMUNICATION SKILLS AND A PROBLEM-SOLVING MINDSET? THIS COULD BE THE PERFECT OPPORTUNITY FOR YOU!

As a Customer Care Coordinator, you are responsible for providing an exceptional service to new and existing customers contacting our Customer Care Contact Centre. You are responsible for managing enquiries, resolving issues, and coordinating support to deliver a positive customer experience.
Providing the best experience to each customer is essential as our products and services help to protect and improve the health of people, so we are looking for someone who has proven experience working in a customer focused role.
To find out more about working at B. Braun, search #weareteambb on LinkedIn, Instagram and Facebook.

YOUR MAIN RESPONSIBILITIES WILL BE:

• Answer incoming calls from customers and take appropriate action for each call.
• Act as a focal point for customers, couriers and internal B. Braun departments to ensure the timely delivery of critical medial products.
• Deal with product and pricing queries.
• Deal with complex order management.
• Daily monitoring of cases to ensure all requests are processed & fully up to date.
• Process orders, ensuring accuracy and the timely despatch of products.
• Manage service complaints effectively.