Customer Service Representative (Backoffice) - H

at  Helpware

ABOUT US

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Guadalajara, Mexico Team is growing and we’re looking for experienced Customer Experience Associates to join our Helpware team.

POSITION OVERVIEW:

We are looking for an energetic, empathetic, and detail oriented customer advocate who is passionate about delivering exceptional customer service. As a temporary Customer Experience Associate, you will be responsible for day-to-day interactions with our customers over email and text.

QUALIFICATIONS:

• Proficient in written and verbal English
• 1-3 years of experience in a customer service role at an e-commerce company, start-up and subscription experience is a plus
• The ability to work evenings and weekends highly preferred
• Experience with Zendesk is a requirement
• Exceptional and empathetic written communication skills
• Ability to learn multiple internal systems and processes quickly
• Detail-oriented with a deliberate pace
• Emotionally intelligent, solution-oriented communication
• A love of learning and the ability to keep up with a constantly changing environment
• A motivated, positive, and selfless attitude

• Respond to customer comments and questions over email and text
• Maintain constant communication with our Customer Service Manager to identify customer pain points.
• Collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience.