Customer Service Representative

at  Bid13com

Administrative support for Bid13.com a North America wide Online Auction company.
Work in an exciting tech start up environment.
Learn and grow as we grow.
Play a meaningful roll supporting our associate business as they post and market their abandoned lockers on our platform.
Be the Face of Bid13
As Administrative Customer Support you will be the direct contact for inbound customer inquiries and do outreach to our bidders to follow through on any uncompleted transactions. You will be responsible for outreach to our sellers that have not posted in a while to promote for additional postings. You enjoy working with a database interface that has logging and tracking systems to manage a large customer base. This is a full-time position doing what you love, achieving your goals with opportunity for growth as we are rapidly growing.
Our 3rd generation Family business comprises several companies in the real estate investment and development sectors; Advisors Realty, Brokerage est. 1980, Storwell Self Storage est. 1987, Bid13.com Online Storage Auctions est. 2007, Hurontario Corporate Centre & DBNC Group both established in 2014, and ROOK hotel is a project we’re currently developing. We have key employees that have been with us for over 15 years, others that have been with us since they began working. And many new employees with our recent growth over the past 5 years. We have had a culture of “Work Hard, Play Hard, Rest Hard”
This position best suits someone with:
· An outgoing personality who enjoys building relationships with customers over the phone.
· A problem solver with a keen interest in growing our business.
· A voracious appetite for software skill and constant growth.
. Fluent in French or Spanish
Work Hours are 9-5 at our Bid13 office at 85 Executive Court which is at Markham road and highway 401, free parking is provided, and you will have access to a mini kitchen to store and reheat food. We have an in-house IT team to provide rapid help with any computer difficulties or software needs. Our breadth of companies allows for many opportunities for growth and learning experiences across a variety of sectors relevant to your career. You will meet and work directly with the owners of the business and can contact them directly
Position Recap:
· out going personality
· Full-time, dependable hours
· Career growth opportunity and self improvement
· Family business company culture
· Future oriented Tech opportunity
Application process:
We invite you before applying to look at each of our companies’ websites (storwell.com , bid13.com)
Once you apply to our job ad we will review your submission.
If we believe you might be a fit for the position, we will send you our personality profile questionnaire.
We will follow this up with a one-on-one initial telephone conversation.
Following that, we will conduct phone, zoom, and/or in person interviews with some of our team members to make sure we are a good fit for each other to move forward.
Once decided our staff will reach out and let you know you’re hired, following which we will have our HR team onboard you with our software/technology/communications.
Your first day will be working with the manager to start in the right direction!

QUALIFICATIONS

• Proficient in English with strong communication skills
• Excellent customer service and phone etiquette
• Ability to perform data entry accurately
• Multilingual capabilities, particularly in Spanish and French
• Strong analytical skills and sales experience
• Familiarity with customer service software and tools
  Job Type: Full-time
  Pay: $18.00-$20.00 per hour
  Expected hours: 40 per week

Additional pay:

• Bonus pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Call center: 3 years (preferred)
• Customer service: 1 year (preferred)

Work Location: In perso

Please refer the Job description for details