Customer Service Representative

at  BMI Group

Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.
Job Title: Customer Service Representative
Function: Planning, Logistics, Warehousing & Customer Service
Location: Milton Keynes
Reporting to: Customer Service Team Manager
Direct Reports: None
Standard Hours (inc shift pattern): 40 hours per week - Monday to Friday
BMI UK&I have an exciting permanent opportunity for a Customer Service Representative to join our team. Reporting to the Customer Service Team Manager, this role is based in Milton Keynes.

YOUR KEY SKILLS AND EXPERIENCE WILL INCLUDE:

• Previous experience of working within a customer service environment.
• Experience of working within a busy, fast paced and demanding environment with the ability to work accurately and within strict timescales.
• Computer literate - Intermediate knowledge.
• Good telephone manner with experience of making outbound and inbound calls.
• Excellent interpersonal skills and ability to build effective relationships.
• Excellent verbal and written communication skills.
• Good problem solving skills with ability to use own initiative.
• Team player and able to build and maintain professional relations at different levels.
  If you do not have all key skills but still feel like you would be a good fit, please still apply and we will consider your application based on merit and experience.

ROLE SUMMARY

As a Customer Service Representative, you will be responsible for delivering excellent customer service and industry leading desktop account management. Working in conjunction with internal colleagues, you will be an integral part of the customer development lifecycle helping create the pipeline for the business to achieve its ambitious growth plans, as well as being the main point of contact with existing and new customers in all questions related to products and services.
The role includes high volume inbound and outbound end to end account management. You must have experience dealing and owning queries start to finish.

AS THE CUSTOMER SERVICE REPRESENTATIVE, YOUR KEY RESPONSIBILITIES WILL BE:

• Full ownership dealing with all customer queries (phone and email) efficiently and effectively
• Ensure accuracy of order processing (SAP), including correct pricing to eliminate any invoice pricing queries
• Manage any supply or delivery issues to ensure OTIF target is achieved
• Develop professional working relationships, in particular ensuring close communication with Field Sales on all account management matters
• Maintain all the systems, procedures and practices which support the sales and customer service function
• Record all customer complaints on the Complaint Notification systems. Investigate, resolve and close within agreed timescales
• Monitor and evaluate personal performance to enhance individual / team results in line with departmental KPI’s.