Customer Service Representative Burnaby, BC

at  Cosentino

Burnaby, BC, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate19 Jan, 2025USD 21 Hourly19 Oct, 20242 year(s) or aboveSap Crm,Customer Service,Sap,Computer Literacy,Order Processing,Interpersonal Skills,Customer Service Skills,Appointment Scheduling,Construction,Manufacturing,OutlookNoNo
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Description:

WHAT ARE WE LOOKING FOR

At Cosentino (www.cosentino.com) we are looking for a Customer Service Representative located in Burnaby, BC who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

EXPERIENCE

Required

  • 3+ years of experience in Customer Service.
  • 2+ years of experience with invoicing and order entry.

Desired:

  • Customer Service experience in construction, manufacturing, distribution, or related industry experience

EDUCATION

Required:

  • High School Diploma/GED

Desired:

  • College degree

KNOWLEDGE

Required:

  • Computer literacy to a relatively high standard: outlook, excel, word.

Desired:

  • Use of SAP, ERP, or order system

SKILLS

Required:

  • Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
  • Ability to multi-task and work in an extremely fast-paced environment.
  • Exceptional customer-facing and interpersonal skills, both written and verbal.

WHAT WE DO OFFER

You will join a company:

  • With an international mindset and presence in 100+ countries.
  • With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.
  • In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.

Responsibilities:

As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders confirmations, and invoicing and collections.
To be a successful Cosentino CSR you need to focus on helping both external and internal customers by communicating in a patient, empathetic, passionate manner. Our Customer Service Representatives always put themselves in our customer’s shoes and advocate for them when necessary.

As a Customer Services Representative you will be handling different responsibilities:

  • Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
  • Processing, monitoring, and following up on customer purchasing orders.
  • Ensuring effective service and administrative support to customers by providing material delivery information and following-up on the order status, informing actively customers and sales team in case of discrepancies.
  • Providing information to customers about material lead times, product availability, pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
  • Creation of invoices and corrections, if necessary, as well as returns of material.
  • Scheduling visits to the showroom, leading material views & reservation of specific material.
  • Solving customer issues from the order to delivery and maintaining customer account receivables.
  • Providing customer support over the phone, face-to-face, and via email.
  • Performing analysis in SAP as requested by the General Manager, Operations Manager, or the sales/promotion force.
  • Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials.
  • Logging attending to daily visitors and events, recording each visitor/event into SalesForce.
  • Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
  • Other tasks upon request of the manager.


REQUIREMENT SUMMARY

Min:2.0Max:3.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Diploma

Proficient

1

Burnaby, BC, Canada