Customer Service Representative

at  C3PROJECT

C3PROJECT

Human Resources
Lagos
Full Time
IT & Telecoms
NGN Confidential
Easy Apply
New
Today
Job Summary

The C3 Project is seeking a dedicated Customer Service Representative with 1-2 years of experience in customer service, particularly within an inbound customer contact center. This role is pivotal in supporting our mission to empower Nigeria’s youth and women by providing them with remote work opportunities. You will be instrumental in delivering e

• Minimum Qualification : Degree
• Experience Level : Mid level
• Experience Length : 3 years

Job Description/Requirements

REQUIREMENTS:

• 1-2 years of customer service experience.
• 1-2 years in an inbound customer contact center.
• 1-2 years of experience with software product support.
• Prior experience using a CRM software suite.
• Superior organizational and time management skills.
• Exceptional verbal and written communication skills.
• A positive, confident, upbeat, and friendly personality.
• Ability to remain calm under pressure.
• Creative problem-solving and technical troubleshooting skills.
• Keen attention to detail.
• Passionate about continuously improving the customer experience.
• Fluency in American English is essential.

RESPONSIBILITIES:

• Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide software product support, including technical troubleshooting and guidance.
• Utilize creative problem-solving skills to resolve customer issues effectively.
• Remain calm under pressure, maintaining a positive and friendly demeanour.
• Exhibit exceptional verbal and written communication skills.
• Communicate complex information clearly and empathetically.
• Maintain a positive, confident, and upbeat personality in all interactions.
• Demonstrate superior organizational and time management skills.
• Keep accurate records of customer interactions using a CRM software suite.
• Pay keen attention to detail to ensure customer satisfaction.
• Show passion for continuously improving the customer experience.
• Provide feedback to management on customer trends and areas for service enhancement.
• Participate in training sessions to enhance product knowledge and customer service skills.

The C3 Project is seeking a dedicated Customer Service Representative with 1-2 years of experience in customer service, particularly within an inbound customer contact center. This role is pivotal in supporting our mission to empower Nigeria’s youth and women by providing them with remote work opportunities. You will be instrumental in delivering e

• Minimum Qualification : Degree
• Experience Level : Mid level
• Experience Length : 3 year