MEET THE RECRUITER

Stephanie Pass
stephanie.pass@cambridge.org
Salary: £23,300 - £27,650 per annum
Location: Cambridge, Hybrid (2 days in the office a week)
Contract:12-Month Fixed Term, Full time (35 hours per week)
We are looking for a Customer Service Representative to join our Customer Service team, where you will provide an efficient and high-quality service to our global customers ordering our print and digital products.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

ABOUT YOU

You will be efficient and self-motivated, with a high degree of curiosity, and able to provide excellent service to our customers and internal contacts globally.
You will be detail-orientated, efficient, and have a willingness to challenge existing ways of working.
You will ideally be well organised and have strong communication skills.
We receive queries from customers via email and telephone, therefore you should be competent in writing email responses as well as having an excellent telephone manner, ensuring that our customers queries are understood and resolved in a friendly, professional, and timely manner.
Part of this role entails producing and integrating reports, therefore an interest in and aptitude for reporting/data would be advantageous, along with the ability to use all MS Office packages including spreadsheet functions.
You will be experienced in dealing with customers at all levels, remaining approachable in a pressured environment. The ability to speak any European languages would also be beneficial but not necessary.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

WHY JOIN US

Joining us is your opportunity to pursue potential. You’ll belong to a collaborative team that’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

LI-S

In this exciting and varied role, you will own, investigate, and resolve customer queries within agreed timescales, whilst maintaining the highest standard of procedural, auditor and regulatory requirements.
You will be a vital voice of the customer, contributing to changes and developments in the customer experience.
You will be responsible for accepting orders and investigating queries within our Academic Books team, predominantly overseeing our Academic and Bibles trade customers. In addition to this you will be investigating cash queries and therefore should have an aptitude for problem-solving and have a keen eye for detail as well as excellent customer service skills. There is a wide range of product and system complexities, so you will be devoted to supporting our customers and internal contacts.