Customer Service Representative

at  Cognizant

JOB SUMMARY

We are seeking a Process Executive with 0 to 2 years of experience to join our team. The ideal candidate will have experience in Customer Voice and a keen interest in Order Fulfillment Marketing & Branding Order Planning and Supply Chain - Consumer Goods. This role involves managing customer interactions and ensuring smooth order processing to enhance customer satisfaction and operational efficiency.

QUALIFICATIONS

• Possess strong communication and interpersonal skills to effectively interact with customers and team members.
• Demonstrate proficiency in managing customer interactions and resolving issues promptly.
• Exhibit a keen interest in order fulfillment marketing & branding order planning and supply chain management.
• Show ability to work collaboratively in a team environment and contribute to team goals.
• Display strong organizational skills and attention to detail to ensure accurate order processing and record-keeping.

• Manage customer interactions through various communication channels to ensure high levels of customer satisfaction.
• Oversee the order fulfillment process from order receipt to delivery ensuring timely and accurate order processing.
• Provide support in marketing and branding initiatives to enhance the companys market presence and customer engagement.
• Assist in order planning activities to ensure optimal inventory levels and timely order fulfillment.
• Collaborate with supply chain teams to ensure seamless operations and efficient supply chain management.
• Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.
• Support the development and implementation of customer service policies and procedures.
• Maintain accurate records of customer interactions and transactions to ensure data integrity and compliance.
• Provide timely and effective resolution of customer issues and complaints to maintain customer loyalty.
• Participate in training programs to stay updated on product knowledge and customer service best practices.
• Contribute to continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Assist in the preparation of reports and presentations related to customer service and order fulfillment activities.
• Coordinate with cross-functional teams to ensure alignment and collaboration in achieving business objectives.