Customer Service Representative

at  Cognizant

We’re hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Customer Service Representative

Responsibility:

• Claims management Recording the claim received through calls or emails related to death claims, disability claims, surveyor document review, transcription, Investigation, Assignments, Fraud management, Legal documents, invoices, Appeals, Tax compliance, Statutory and Legal reporting requirements should also include audit requirement fulfillment.
• Ensuring that information for new/existing policies or plans are recorded in the system, makes Policy amendments as requested by Contract Owner/participant, process claims.
• Answer calls from customers/end users based on agreed time frames.
• Transfer calls involving next level of service to the appropriate department as per the given guidelines.
• Resolve the issue through effective probing while providing the resolution within agreed time frames.
• Accurately record summary of interaction in the system.

MUST HAVE SKILLS

• Customer Service
• Advance English language proficiency
• Healthcare and insurance experience
• Annuities Claim Management

Please refer the Job description for details