Customer Service Representative - Colchester - L4

at  PFAS

IPRS PFAS are an independent provider of quality medical assessments using a network of specialist health practitioners based in various clinics, mostly around the Southeast of the UK. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.
We are looking for Customer Service Representative who would add value to our team by providing exceptional support to our colleagues and ensuring a positive experience for our clients.

POSITION:

We are seeking two dynamic and adaptable part-time team members who are available to work flexible hours as needed.
Requirement for the role is that the candidate(s) are able to provide coverage during staff absences or holidays, adjusting to full-time hours when required at short notice.
The successful candidate(s) will be required to maintain high standards of work and demonstrate flexibility and commitment to the team’s
Compensation for non-working days when full-time hours are worked will be honoured.
As a Customer Service Representative for IPRS PFAS, you will work closely with both the Clinical and Operational Teams and the PFAS Senior Management Team to oversee the day-to-day operations and service delivery of the PFAS FAS contract (HAAS). You will be responsible for ensuring a high quality and consistent service is provided to all claimants and our Prime Contract Holder; developing and managing positive relationships with both internal and external stakeholders. Your success will be key in helping us deliver a high quality service to our clients.

As a Customer Service Representative for IPRS PFAS, you will be responsible for working in both telephone and customer facing role, liaising with a team of Operational and Clinical colleagues, remotely and on site including:

• Overseeing and managing the day-to-day running of the administrative task of the assessment centre/reception.
• Meeting and greeting customers across all assessment channels, face to face, telephone or video link and recording their attendance time on a bespoke computer system.
• Liaising with both Clinical and non clinical colleagues within the assessment centre and remotely to ensure efficient time management and smooth workflow progression.

REQUIREMENTS:

A compassionate and caring individual who is courteous, capable of working independently and remains calm when handling challenging situations.
To be seriously considered for this role, please have the following:

QUALIFICATIONS:

GNVQ/NVQ Level 2 qualification or equivalent in Customer Service (D) or 4 GCSE/O level passes A-C or equivalent, including English and Maths (E)
Experience:
Of working in a customer service/reception environment; Of working as part of a multi-disciplinary team; Of using various Microsoft Office programmes and databases;

KNOWLEDGE:

Good working knowledge of Microsoft Office programmes and ability to learn new computer programmes.

SKILLS:

Ability to communicate effectively with internal and external customers and provide excellent customer service;
Ability to prioritize and meet relevant Key Performance Indicators and Service Level agreement in a demanding environment;
Ability to work on own initiative in a proactive manner.

• Overseeing and managing the day-to-day running of the administrative task of the assessment centre/reception.
• Meeting and greeting customers across all assessment channels, face to face, telephone or video link and recording their attendance time on a bespoke computer system.
• Liaising with both Clinical and non clinical colleagues within the assessment centre and remotely to ensure efficient time management and smooth workflow progression