Customer Service Representative - Community Education

at  Gilbert Public Schools

MENTAL REQUIREMENTS

Learning Development- Level C Sufficient to read and write technical instruction, understand standardized methods, operate specialized and varied equipment, perform standard mathematical applications. Learning development involves the equivalent of some technical or vocational training beyond high school, often resulting in a certification.
Problem Solving - Level 1 Work situations are routine and regularly recurring, requiring attention and concentration, but limited discretion, consideration, and planning to adequately respond and carry out work activities.

PHYSICAL REQUIREMENTS

Physical Skill - Level A Basic level of learned physical skill is required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.
Physical Effort - Level 1 Minimal physical exertion is required. Most job time is spent sitting with occasional walking. Occasional lifting, guiding, and carrying of lightweight materials or equipment.

SOCIAL REQUIREMENTS

Human Relations Skill- Level B Job requires patience in communication and well-developed verbal skills to exchange technical or complex information with individuals or small, informal groups. skills in establishing harmonious relationships and gaining cooperation are important.
Scope of Contacts - Level 2 Interpersonal contacts extend to peers in other work groups, or to clients/customers who speak the language, either within or outside the organization. interactions with higher levels of authority beyond immediate supervisor must be conducted on an intermittent basis.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Experience: Job related experience with increasing levels of responsibility is desired.
Education: High School diploma or equivalent.
Certifications/Clearances: Must possess a valid Arizona DPS Level One IVP Fingerprint Clearance Card while employed. Valid Driver’s License & Evidence of Insurability. CPR/ First Aid Certificate

PURPOSE STATEMENT

The job of Customer Service Representative is done for the purpose/s of performing various financial activities that require accurately processing, recording and/or updating fiscal information in accordance with established financial practices.

Essential Functions

• Informs personnel and vendors regarding a variety of procedures and program requirements (e.g. Special Education policies, etc.) For the purpose of providing necessary information for completing transactions, taking action and/or complying with established fiscal guidelines.
• Maintains a variety of fiscal information, files and for the purpose of providing up-to-date reference and audit trail for compliance.
• Performs record keeping and general clerical tasks (e.g. copying, faxing, mailing, etc.) For the purpose of supporting departmental operations.
• Maintains DES records for students.
• Reconciles account balances as assigned and corrects found errors for the purpose of maintaining accurate balances and complying with district accounting practices.
• Responds to inquiries (e.g., parents, teachers, staff, etc.) For the purpose of providing requested information and/or referring to appropriate resources.
• Responsible for online approvals for all programs, responds to general emails and phone calls for Community Education.

Other Functions

• Assists other personnel as may be required for the purpose of supporting them in the completion of their work activities.

ACCOUNTABILITY

Level of Accountability -Level B Responsible for producing journey-level work output on an independent basis subject to supervisory direction and review.
Organizational Impact - Level 2 Work results impact the accuracy, reliability, and acceptability of further results beyond the immediate work section. work results are noticeable and represent a portion of, or support product or service received by the customer or general public.