Customer Service Representative

at  Concentrix

LOCATION

Glace Bay, Canada
Job Title:
Customer Service Representative (Banking) On-Site
Job Description
The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client’s product or services.
Title: Customer Service Representative (Banking) On-Site

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!
As a/ Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• 18 years of age with a High School diploma/GED
• 1 year of customer service experience required and experience in contact center is a plus.
• While the role is not technical support you will be expected to utilize multiple systems on a PC throughout your day to day
• Able to speak, write and understand English which will be confirmed by an assessment
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

• Provide exceptional customer experiences to bank customers and prospective customers as our client seeks to build their brand
• Solve problems for bank customers and promote card benefits
• Where appropriate, resolve customer complaints and de-escalate emotional situations while using our elevation process to meet customer’s needs
• Make customer focused decisions to enhance the value of our card to our clients
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• 18 years of age with a High School diploma/GED
• 1 year of customer service experience required and experience in contact center is a plus.
• While the role is not technical support you will be expected to utilize multiple systems on a PC throughout your day to day
• Able to speak, write and understand English which will be confirmed by an assessment
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologie

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• 4 weeks of paid training
• Canada benefits – Full medical, dental, life insurance
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• The satisfaction of helping others every day
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellnes