Customer Service Representative

at  Concentrix

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Our client specializes in mobile payments and supporting small and medium businesses.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Have a high level of Italian (written and oral) and fluent in English (B2)
• Have familiarity/aptitude with smart electronic devices
• Have proficient PC skills
• Have excellent communication skills (ability to communicate technical issues in non-technical terms)
• Have the ability to operate in high-pressure situations

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

• Assist viewers through phone and/or chat regarding their inquiries in Italian
• Provide technical support and troubleshooting for hardware (e.g., card readers) and software issues.
• Guide customers through the setup and usage of mPOS systems.
• Provide accurate and real-time answers to viewers’ inquiries Contribute to creating brand engagement for our clients

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classe