Customer Service Representative

at  Copeland

ABOUT US

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.
We are looking for your talent, join our team and start your journey today!
Perform all Quote to Cash activities, such as order entry in JDE and Oracle, reply emails or place phone calls related to clarification of order discrepancies, information requests, product availability, quote information, shipping and traffic concerns and follow up.
Answering freight and delivery inquiries and other general/miscellaneous customer correspondence the day of receipt and completely 24 hours of receipt.
Perform order processing tasks including scheduling, order maintenance, expedites, returns, debits and credits, shipment coordination, etc. as requested by the customer. Support of and coordination with the Sales team in the pursuit and follow-up to customer requirements.
Represents the company externally, by handling incoming phone calls and emails; responding to requests for product information, order inquiries, price and availability, expedites, returns, etc. including follow up to ensure customer satisfaction.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure customer satisfaction.
Daily analysis and classification for OTD reasons. Actively participation in the Domestic Weekly meeting and Corporate trainings. Maintenance of Customer Process documentation and Desk Profile
Set up new PCN into Team Center. Attend Quarterly Communication meeting. Ensure ISO9000 and Compliance procedures, instructions and forms are followed and current. Notify any suspect or violation of Trade Compliance rules with the ITC Gatekeeper of your department or group
CSR back-up during absences. Record Retention and Filing. Other as required

Please refer the Job description for details