Customer Service Representative - CR

at  TD SYNNEX

KEY SKILLS

Attendance Management, Communication, Deadline Management, Employee Relationships, Microsoft Office, Sensitive Information, Technical skills, Troubleshooting

DON’T MEET EVERY SINGLE REQUIREMENT? APPLY ANYWAY.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law

ABOUT THE ROLE:

• Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.
• Follows procedures and guidelines to provide service to customers in a timely manner.

WHAT YOU’LL DO:

• Provides the highest level of customer service at all times to internal and external customers (20%)
• Creates SR’s and all tasks associated with customer calls, e-mails, faxes, etc (20%)
• Creates follow-ups with customers in order to provide the best customer experience. (20%)
• Identifies issues that need escalation and passes on to the appropriate person. (15%)
• Performs additional duties as assigned (15%)
• Follows department guidelines for methods of research and accuracy. (5%)
• Maintains notes in appropriate systems. (5%)