Customer Service Representative - CSCS

at  Teleperformance

THIS PERMANENT ROLE WILL REQUIRE ADVISORS TO WORK ON SITE IN BANGOR, CO. DOWN

Salary: £12.60 per hour / £26,208 per annum
Start Date – Monday 9th December 2024
Training Hours: Mon – Fri 9am – 6pm for 8 Days (Week 1 Mon – Fri 9am – 6pm and Week 2 Mon – Wed 9am – 6pm)
Working Hours: 40hrs per week (5 days per week)
Weekdays: Candidates need to be flexible to work between Monday – Friday between 8am – 6pm (No Bank Holidays)
Weekends: No weekends
ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month).

THE ROLE

Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business. In this role you will be working on behalf of our CSCS client (Construction Skills Certification Scheme).
CSCS cards provide proof that individuals working on construction sites have the appropriate training and qualifications for the job they do on site. By ensuring the workforce are appropriately qualified the card plays its part in improving standards and safety on UK construction sites.
You will provide excellent customer service when assisting with a variety of customer enquiries and support customers via Inbound call handling for General enquiries and to support customers through the Online CSCS Card application process. As such, we’re looking for people with a customer-focused attitude, active listening, effective questioning skills, and a strong product knowledge.
This is an inbound role and you will be the first point of contact for people looking for positive and effective solutions.