Customer Service Representative (CSR)

at  Kloverharris Limited

Kloverharris Limited is a Human resource/IT Consulting company that provides high quality services to businesses across Africa. We pride ourselves in how well we assist organizations overcome challenges that bother on optimal performance by proffering a wide array of solutions through the use of deep IT expertise, industry- wide expertise and highly proficient tools.
We are recruiting to fill the position below:

DESCRIPTION

• A Customer Service Representative will be the first point of contact for our clients, both in-person and over the phone.
• Your role is essential in delivering a high-quality experience, from booking appointments to addressing inquiries, and ensuring every client feels pampered and well-cared for.
• Your previous experience in a spa or wellness setting will enable you to understand our client’s needs and provide a service that exceeds their expectations.

QUALIFICATIONS

• High School Diploma or equivalent; a degree in hospitality, business, or a related field is a plus.
• 1-2 years of experience in a customer service role within a spa, wellness center, or luxury hospitality setting.
• Exceptional communication and interpersonal skills, with a friendly and professional attitude.
• Strong organizational skills and attention to detail, particularly with managing appointments and client records.
• Ability to handle challenging situations and resolve client issues with grace and professionalism.
• Proficiency in using booking systems, customer relationship management (CRM) software, and point-of-sale (POS) systems.
• Knowledge of spa services, treatments, and beauty products is highly preferred.
• Ability to work flexible hours, including weekends and holidays as required.

• Greet and welcome clients with a friendly, professional demeanor upon arrival.
• Answer phone calls, emails, and online inquiries, providing detailed information about spa services, promotions, and availability.
• Maintain the front desk area, ensuring it is clean, organized, and stocked with brochures and promotional materials.
• Assist with administrative tasks, such as confirming appointments and managing inventory.
• Schedule appointments, manage bookings, and maintain accurate client records in our system.
• Handle client questions, concerns, and complaints, ensuring they are addressed promptly and professionally.
• Process payments, apply discounts, and manage gift card transactions.
• Provide clients with information about products available for purchase and recommend suitable treatments or packages based on their needs.
• Collaborate with spa therapists and management to ensure seamless service delivery and client satisfaction.