Customer Service Representative (CSR)

at  Mercy Animal Hospital

OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to work in a privately owned vet hospital. We are a busy small animal practice that values family, personal growth, fosters collaboration and prioritizes high-quality care.

REQUIREMENTS

• Proven experience in a customer service or sales role is preferred.
• Strong communication skills in English
• Excellent phone etiquette and interpersonal skills.
• Proficient in data entry with attention to detail..
• A positive attitude and a willingness to learn are essential.
• High school diploma or equivalent is required; further education is a plus.
  Join us in delivering outstanding service that makes a difference!
  Job Type: Full-time
  Pay: $16.00-$21.00 per hour

Benefits:

• Dental care
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In perso

• Respond promptly to client inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Maintain detailed records of client interactions and transactions in our database.
• Collaborate with team members to improve overall client satisfaction.
• Ensure compliance with company policies and procedures while handling client information.