Customer Service Representative

at  Deckmart

ABOUT US

DeckMart Building Supplies is a Canadian owned and operated company that prides itself on delivering exceptional service and high-quality outdoor building materials. With our extensive experience in the industry, we have honed our expertise and strive to work collaboratively with our customers to meet their specific needs.

WHAT WE ARE LOOKING FOR

DeckMart is looking for a dynamic Customer Service Representative to join our team. The ideal candidate will have previous experience, preferably in building materials or construction industry, with excellent communication skills, and a passion for building relationships with clients. The role is a permanent, full-time position, and it is based in Vaughan, ON, Canada.

REQUIREMENTS:

• Greet walk-in customers and assist them while making purchases.
• Gain knowledge of DeckMart products to answer customer enquiries.
• Work with customers to resolve complaints, process orders, and provide information about DeckMart’s products and services.
• Take order(s), create Invoice(s) and process payment(s).
• Communicating with customers to organize pick-ups, deliveries, and drop-offs
• Prepare package(s) and arrange shipment(s) for website order(s) Canada Post, Fedex, Purolator, etc. and pick-ups
• Support the re-stocking in the hardware rooms
• Help the Warehouse Manager and/or Assistant Warehouse Manager with monthly/quarterly inventory cycle count
• Accept the return(s) from customer(s) and coordinate with warehouse manager assistant the next steps
• Decrease response time and increase customer service satisfaction.
• Make sure any issues with the orders or customers are flagged and communicated in a timely manner to the Warehouse Manager or Assistant Warehouse Manager.
• Take and enter new orders or changing orders into the system, prepare the shipping, and follow up with clients.
• Work with customers to resolve complaints, process orders, and provide information about DeckMart’s products and services.
• Obtain proper documentation of the orders.
• Listen and respond to customer’s questions.
• Proactively seek opportunities to engage with new and existing customers to improve their experience with DeckMart.
• Decrease response time and increase customer service satisfaction.
• Drive successful cross-team collaboration
• Engage with the customers with a friendly demeanor
• Provide fast and effective solutions
• Other duties may be assigned.

QUALIFICATIONS:

• High school diploma
• 3+ years of customer service experience in an office, retail or industrial environment
• Excellent customer service and time management skills
• Must have effective business communication skills, initiative, and organizational skills
• Ability to work with little supervision with a high standard for quality, attention to detail, and cleanliness.
• Ability to work in a fast-paced environment
• Ability to work extended hours, which may be required from time to time.
• Computer skills

Please refer the Job description for details