Customer Service Representative

at  Dustin Norway AS

Join our dynamic team at Dustin, where you’ll thrive in a fun and supportive environment while delivering top-notch customer service and IT support. If you’re passionate about helping customers and enjoy a collaborative, team-oriented atmosphere, this is your chance to make an impact and grow with us!

YOUR ROLE & INFLUENCE AS CUSTOMER SERVICE REPRESENTATIVE

Responsibility: You will be given responsibility for delivering best-in-class service to our customers, managing their needs before and after purchases through efficient sales support, IT product advice, and issue resolution.
Collaboration: Together with your team, you take care of delivering best-in-class service to our customers, working closely not only with your immediate team members but also with departments like logistics and IT support to ensure seamless customer experiences.

Core activities:

• Handling customer inquiries and providing support via phone, email, and chat, ensuring timely and accurate assistance for both pre- and post-purchase needs
• Offering expert IT product advice, addressing customer concerns, and resolving issues related to delivery, complaints, and product usage
• Managing the processing of orders, generating invoices and credit notes, and efficiently handling returns and exchanges through the CRM system

For this role specific you can expect:

• A multimedia package including a notebook and a headse