Customer Service Representative (E-commerce)

at  SupportNinja

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.

WHAT ARE THE REQUIRED QUALIFICATIONS OF A CUSTOMER SERVICE REPRESENTATIVE?

• Undergraduates are welcome to apply
• At least 2 years of previous customer service experience, preferably in a call center environment/e-commerce
• Strong communication skills, both verbal and written
• Knowledge and experience with a CRM preferred
• Proficient in using computers and various software applications
• Must be able to meet the equipment requirements for work at home setup

NICE-TO-HAVE QUALIFICATIONS:

• E-Commerce experience/Shopify
• Similar tools like Recharge or Gorgias
• Pet owners that has knowledge in Dog Nutrition

Please refer the Job description for details