Customer Service Representative

at  E Gas Electricity Ltd

Solihull, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Nov, 2024GBP 27500 Annual01 Sep, 2024N/ACrm,ItNoNo
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Description:

SKILLS AND EXPERIENCE REQUIRED:

  • Previous customer service experience
  • IT literate
  • Experience in CRM desirable
  • Good communication and listening skills
  • Professional and friendly approach to work
  • Adaptable to change
  • Ability to work in a fast-paced environment

Responsibilities:

RESPONSIBILITIES:

  • On a day to day basis you will be answering inbound calls from existing customers.
  • Taking ownership of customer problems, solving them at first point of contact and escalating when required
  • Use a range of techniques to engage and build relationships quickly, often with vulnerable customers.
  • Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately
  • Advising customers in line with industry regulations.

What we can offer you:

  • £1000 annual salary increase with each year of service up to £27,500
  • An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos
  • Enrolment into a Company pension plan with a generous employer contribution
  • A really nice office base which is conveniently located within a few minutes walk of Birmingham International train station
  • Free onsite car parking.
  • Free breakfast, hot and cold drinks
  • Discounted gym membership
  • Holiday entitlement that increases with length of service


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

Solihull, United Kingdom