Customer Service Representative
at E Gas Electricity Ltd
Solihull, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Nov, 2024 | GBP 27500 Annual | 01 Sep, 2024 | N/A | Crm,It | No | No |
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Description:
SKILLS AND EXPERIENCE REQUIRED:
- Previous customer service experience
- IT literate
- Experience in CRM desirable
- Good communication and listening skills
- Professional and friendly approach to work
- Adaptable to change
- Ability to work in a fast-paced environment
Responsibilities:
RESPONSIBILITIES:
- On a day to day basis you will be answering inbound calls from existing customers.
- Taking ownership of customer problems, solving them at first point of contact and escalating when required
- Use a range of techniques to engage and build relationships quickly, often with vulnerable customers.
- Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately
- Advising customers in line with industry regulations.
What we can offer you:
- £1000 annual salary increase with each year of service up to £27,500
- An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos
- Enrolment into a Company pension plan with a generous employer contribution
- A really nice office base which is conveniently located within a few minutes walk of Birmingham International train station
- Free onsite car parking.
- Free breakfast, hot and cold drinks
- Discounted gym membership
- Holiday entitlement that increases with length of service
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Solihull, United Kingdom