Customer Service Representative

at  E Gas Electricity Ltd

SKILLS AND EXPERIENCE REQUIRED:

• Previous customer service experience
• IT literate
• Experience in CRM desirable
• Good communication and listening skills
• Professional and friendly approach to work
• Adaptable to change
• Ability to work in a fast-paced environment

RESPONSIBILITIES:

• On a day to day basis you will be answering inbound calls from existing customers.
• Taking ownership of customer problems, solving them at first point of contact and escalating when required
• Use a range of techniques to engage and build relationships quickly, often with vulnerable customers.
• Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately
• Advising customers in line with industry regulations.

What we can offer you:

• £1000 annual salary increase with each year of service up to £28,500
• An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos
• Enrolment into a Company pension plan with a generous employer contribution
• A really nice office base which is conveniently located within a few minutes walk of Birmingham International train station
• Free onsite car parking.
• Free breakfast, hot and cold drinks
• Discounted gym membership
• Holiday entitlement that increases with length of service