Customer Service Representative

at  Entegris

Job Title:
Customer Service Representative
Job Description:
Job Summary:
To provide timely response to specific enquiries, orders and information required by customers and Account Managers to ensure 100% customer satisfaction.

Key Responsibilities

• To perform accurate entries of all sales orders into the SAP system and maintain up-to-date customers’ order status as well as ensure timely delivery
• To respond to all customers’ enquiries, requests for information and feedback on a timely basis
• To provide support to sales team on customers’ requests and issues and provide appropriate solutions to enhance overall customers’ satisfaction
• To work closely with cross functions like Manufacturing, Product Managers, Finance, Logistics, Quality, Field Service and Sales to develop successful business relationship with customers
• To ensure proper documentation and order processes are in compliance with corporate policies on order and revenue recognition, pricing and standard procedures
• To perform other duties as assigned

Requisite Criteria & Skills

• Possesses Diploma / Certificate in Business Administration with at least 2-3 years’ relevant working experience from a semiconductors sales and marketing environment.
• Has strong communication skills and is service oriented.
• Preferably with SAP experience.
• Has maturity, is independent and possesses accountability as well as ownership.
• Able to work as a team.
• Focus on accuracy and strategies, able to perform critical thinking.
• Willingness to learn and practice continuous improvement to strive for excellence.
• Ability to be an independent problem solver and perform critical thinking

• To perform accurate entries of all sales orders into the SAP system and maintain up-to-date customers’ order status as well as ensure timely delivery
• To respond to all customers’ enquiries, requests for information and feedback on a timely basis
• To provide support to sales team on customers’ requests and issues and provide appropriate solutions to enhance overall customers’ satisfaction
• To work closely with cross functions like Manufacturing, Product Managers, Finance, Logistics, Quality, Field Service and Sales to develop successful business relationship with customers
• To ensure proper documentation and order processes are in compliance with corporate policies on order and revenue recognition, pricing and standard procedures
• To perform other duties as assigne