Customer Service Representative

at  ESP Utilities Group

LK7, , United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Jan, 2025Not Specified01 Nov, 2024N/AMicrosoft Office,ExcelNoNo
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Description:

SKILLS NEEDED:

  • A good working knowledge of Microsoft Office (Word, Excel) is an advantage.
  • Adaptability and multitasking capabilities in a fast-paced environment.
  • Good attention to detail.
  • Excellent communications skills.
  • Experience in checking documents and accuracy of detail.

Responsibilities:

  • Handling customer inquiries via phone & email.
  • Maintaining and updating customer records in our core system.
  • Proactively calling vulnerable customers to support them in the event of power loss.
  • Accurately logging all customer interactions.
  • Liaising with sub-contractors and customers to arrange the delivery of sub contracted works.
  • Coordinating compensation payments to customers who have experienced loss of power (inline with industry standards).
  • Taking ownership of service-related issues and handling them in a confident and professional manner.
  • Handling situations in a way that demonstrates empathy to customers in difficult situations.
  • Assisting with preparation of regularly scheduled reports.
  • Handle all enquiries in accordance with legislation, regulations and customer care standards.
  • Provide administrative support to our customers through the asset adoption process.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

HR / Administration / IR

Customer Service

Graduate

Proficient

1

Leatherhead KT22 7BA, United Kingdom