Customer Service Representative
at ESP Utilities Group
LK7, , United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Jan, 2025 | Not Specified | 01 Nov, 2024 | N/A | Microsoft Office,Excel | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
SKILLS NEEDED:
- A good working knowledge of Microsoft Office (Word, Excel) is an advantage.
- Adaptability and multitasking capabilities in a fast-paced environment.
- Good attention to detail.
- Excellent communications skills.
- Experience in checking documents and accuracy of detail.
Responsibilities:
- Handling customer inquiries via phone & email.
- Maintaining and updating customer records in our core system.
- Proactively calling vulnerable customers to support them in the event of power loss.
- Accurately logging all customer interactions.
- Liaising with sub-contractors and customers to arrange the delivery of sub contracted works.
- Coordinating compensation payments to customers who have experienced loss of power (inline with industry standards).
- Taking ownership of service-related issues and handling them in a confident and professional manner.
- Handling situations in a way that demonstrates empathy to customers in difficult situations.
- Assisting with preparation of regularly scheduled reports.
- Handle all enquiries in accordance with legislation, regulations and customer care standards.
- Provide administrative support to our customers through the asset adoption process.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
HR / Administration / IR
Customer Service
Graduate
Proficient
1
Leatherhead KT22 7BA, United Kingdom