Customer Service Representative

at  Essity

CUSTOMER SERVICE REPRESENTATIVE

With the global leading Tork® brand, Professional Hygiene is one of three business units within Essity. Focused on tissue, towels, napkins, wipers and skincare products, dispensing systems and solutions used in commercial settings, the business unit brings customers expertise in hygiene, functional design and sustainability.
Tork is a committed partner in more than 110 countries, driving innovation for more than half a century. Sustainable development and digitalization are at the heart of our strategy.Thanks to its expertise in hygiene and its functional range, Tork has become a leader in the professional hygiene market.
For our Business Unit Professional Hygiene we are currently looking for an Customer Service Specialist .
The role is located in Budapest, Hungary; working on a hybrid pattern which will be 3 days in the office and 2 days flexibility to work from home.

• Liaising with customers/distributors by e-mail and telephone
• Collaborating with sales colleagues and all departments related to the order process (finance, warehouse, transportation management, logistics) to ensure customer satisfaction
• Receiving and confirming orders from customers
• Managing the entire ordering process in SAP/AP1 system - registering and tracking orders, issuing delivery notes/invoices
• Providing information to customers on products, delivery conditions
• Handling complaints
• Supporting and ensure monthly closing