Customer Service Representative (Europe)

at  SaniSure LLC

ABOUT SANISURE

SaniSure is a multinational manufacturer of single-use bioprocessing solutions (SUT) used in the production of biological drugs, including monoclonal antibodies, cell therapies, gene therapies, and vaccines. With operations in the U.S. and in Europe, SaniSure operates a leading platform of vertically integrated critical fluid management technologies and integrated solutions. Its single-use products and system solutions are sold to global pharma and biotech companies and are used from R&D through full-scale commercial cGMP manufacturing of among the most innovative large molecule therapeutics and vaccines. This role is expected to be on-site.
We continue to be on a robust growth trajectory, via both organic and inorganic growth, as the company capitalizes on increasing global demand and continues its transition from a component manufacturer to an integrated systems and solutions provider.
Our primary offering includes high-value assembly solutions and a portfolio of market-leading products, including PharmaTainer bottles and carboys and related assemblies, Mixed4Sure mixing solutions, Flex4Sure bags and bag assemblies, Fill4Sure needles and needle assemblies, fittings, clamps and a wide range of silicone, braided and thermoplastic tubing solutions. The company has a growing portfolio of innovative solutions serving fast-growth applications, such as cell and gene therapies.
SaniSure is a high-growth, nimble and innovative company with a strong customer and market focus. Join us and grow your career at SaniSure!

SUMMARY:

This is a pivotal role in ensuring SaniSure’s customers receive exceptional customer service experiences while also supporting the Company’s sales team by providing excellent communications with a customer-centric approach with the ability to multi-task in a fast-paced environment while collaborating with internal resources from the beginning of the quoting process through successful delivery to the end customer. Location:
ZAE Robert Steichen
16, rue Héierchen
L4940 Bascharage
Grand Duché du Luxembourg

QUALIFICAIOTNS

• Good spoken and written (French) and English, German is mandatory.
• Open for Changes and self-motivation, initiative.
• Ability to prioritize a variety of tasks and meet deadlines.
• Able to work with minimum of supervision and show initiative.
• Willingness to take responsibility.
• Knowledge of standard Microsoft products are mandatory.
• Knowledge of CRM & ERP Systems, Syteline and HubSpot as advantage.
• Aptitude for solving problems including simple software and hardware problems.
• Aptitude for working with technical data associated with product lines.
• Comfortable working in a small office environment.
• Dedicated to providing excellent client service.
• Able to run the office on their own for short periods of time in the absence of senior staff and able to demonstrate common sense.
• Openness to travel within the SaniSure Group for trainings or meetings, if needed.

Please refer the Job description for details