Customer Service Representative

at  FHI Heat

Luxury Brands/FHI Heat LLC is seeking a dynamic and experienced Customer Service Representative to join our growing team in Simi Valley, CA! We’re looking for someone who thrives in a fast-paced environment, is passionate about delivering top-notch customer experiences, and brings expertise in shipping logistics, eCommerce, Amazon operations, order processing, and EDI (Electronic Data Interchange).
As a key player on our team, you’ll provide exceptional service while contributing to the success of our eCommerce and logistics processes.

SKILLS AND REQUIREMENTS:

• High School diploma or equivalent.
• 3–5 years of relevant customer service and logistics experience.
• Familiarity with shipping logistics, eCommerce platforms, Amazon operations, and EDI.
• Proficiency in order processing and the order fulfillment lifecycle.
• Strong verbal and written communication skills with attention to detail.
• Problem-solving abilities and the capacity to multitask in a fast-paced setting.
• Proficient in Microsoft Office Suite; SAP and Shopify knowledge are a plus.
• Experience with outbound calling is a plus.

• Deliver outstanding customer service via phone, email, and chat, ensuring client satisfaction at every touchpoint.
• Respond to inquiries and resolve issues in a timely and professional manner.
• Provide customers with product information, order status updates, and address general inquiries.
• Process orders, returns, and exchanges with accuracy and efficiency.
• Assist in managing shipping logistics, including order fulfillment for eCommerce platforms like Amazon.
• Utilize knowledge of EDI processes to streamline order and data integration.
• Maintain up-to-date customer records and resolve outstanding issues through outbound follow-ups.
• Collaborate with other departments to ensure seamless operations and customer satisfaction.
• Analyze customer feedback and offer insights for process improvements.