Customer Service Representative

at  Fidelity Fulfilment

We are Fidelity Fulfilment. We are a leading provider of specialist warehousing and supply chain services based in Daventry. Our business has reached an exciting stage in its life with rapid expansion.
With sites in the UK, US, and Netherlands, we offer a diverse range of services including Automotive warehousing, 3PL pick & pack operations, e-commerce fulfilment, returns management, and systems development. We work with top-tier clients in various industries and provide a fully integrated end-to-end supply chain solution.
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? Fidelity Fulfilment is looking for a dedicated Customer Services Representative to join our team in Daventry!

• Swift Inquiry Response: Engage with customers promptly via phone, email, and chat to ensure an excellent customer experience.
• Accurate Information Sharing: Provide precise details about our and our clients products, services, policies, and procedures.
• Complaint Resolution: Efficiently handle customer complaints, ensuring their satisfaction.
• Order Processing: Manage orders, forms, applications, and requests seamlessly.
• Record Keeping: Maintain detailed and accurate customer records in our company systems.
• Collaboration: Work with various departments to address customer needs and escalate complex issues.
• Customer Follow-up: Follow up with customers to ensure their issues are resolved and they are satisfied.
• Inbox Management: Keep the inquiry inbox organized and adhere to service level agreements.
• Trend Reporting: Identify and report customer feedback trends to help improve our services and processes.
• Continuous Learning: Participate in training and development programs to stay updated on our products and services.
• Team Support: Contribute to a positive team environment and support your colleagues.