Customer Service Representative Finland

at  Ewals Cargo Care

Ewals Cargo Care is a Dutch family-owned logistics service provider established in 1906. In Europe the Ewals Group employs 2.550 employees from 31 locations in 14 countries throughout Europe. ECC has grown into a strong international player. Our customers are offered a broad spectrum of logistics products ranging from full loads, partial and project loads and Control Tower set-ups. Particular, but by no means exclusively, for the transport of full loads, we are known for our European multimodal network, which includes around 4,400 Mega XL(S) trailers. In addition, we can rely on a solid network of partners. ECC is also constantly working on improving work processes and we also invest in the development of our employees.
We believe in a better and meaningful supply chain for everyone and achieve this by building smart and sustainable communities together with our partners and suppliers. We provide reliable solutions to transport our customer’s cargo. We care, connect, move.

YOU WILL BE RESPONSIBLE FOR

• Coordinating and following up transport orders from customers in Finland, and other Nordic countries according to the company’s predefined quality standards and the specific requirements of the customer;
• Working on daily commercial activities associated with your client portfolio and supporting the new client acquisition in Finland.

YOUR TASKS WILL CONSIST OF

• Accepting and supervising transport orders from customers;
• Providing detailed information to colleagues internally and externally;
• Follow-up progress of transport. Ensuring a perfect start and follow-up of new customers. Register, follow-up and improve performance;
• Daily communicating with customers.