Customer Service Representative

at  Fiskars

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!
Fiskars Group
Customer Service Representative

OUR ROLE

Join our team as a Customer Service Representative, where you’ll play a vital role in ensuring seamless sales order processes and exceptional support for our Intercompany countries. As part of our collaborative 10-member team, you’ll handle sales orders, provide support on availability inquiries, delivery timing, and invoicing inquiries, and manage sample order handling for Finland. At our company, we pride ourselves on fostering a supportive and inclusive work environment that values teamwork, precision, and dedication. This is a great opportunity to work in a global network and with multi-functional tasks without the need for travel, all while contributing to a team that thrives on performance and collaboration.
This position is based in Espoo, Finland and reports to our Sales Operation Manager, Elisa Keskitalo. The position is a 1-year fixed parental cover and hybrid.

WHAT YOU’LL DO AT FISKARS GROUP

Responsibilities:

• Create sales orders for Intercompany countries and Finnish sample orders.
• Follow-up and monitor order stock and deliveries.
• Take care of claims and credit requests that Intercompany countries are sending.
• Support with invoicing.
• Reply to availability inquiries.