Customer Service Representative

at  Flex Ltd

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people’s lives.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don’t meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Guadalajara, North Campus.
Reporting to the Business Development Manager the Customer Service Representative role will be in charge of communicating with customers and dealing with customer’s inquiries.

What a typical day looks like:

• Appropriately utilize system applications and resources to accurately and effectively provide comprehensive and high-quality services for all customer needs
• Handle inquiries, and resolve customer problems and complaints with care and efficiency and ensure one-call resolution
• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources, or demanding customers
• Interpret customer needs, and recognize symptoms, causes, and solutions.
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• In charge of tracking relevant metrics and driving action items based on results KPIs.
• Coordinate Order board, RMA, CMA, AR, OTD, Sales, and Export Process.
• SOX controls knowledge validation prices, incoterms, terms of payment, and agreements.
• Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension of incoterms, and import of records.
• Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
• Monitoring of customer demand, reception of purchase orders, and coordination with material and production control for the manufacture of the models requested as a priority by the customer
• Involve in CFT, Operations, and customer meetings.

The experience we’re looking to add to our team:

• BA/BS or equivalent work experience.
• Experience in a similar position.
• Advanced English communication skills.
• Experience with Shipping Coordination and administration of purchase orders.
• Experience in customer service.
• Excel Advanced.

What you’ll receive for the great work you provide:

• Competitive Salary
• Life & Medical insurance
• Christmas Bonus
• Food Coupons
• Saving Fund.
• Life Insurance

KJ12
Job Category
Sales - Marketing - Account Mgmt
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email
accessibility@flex.com
and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first)

Please refer the Job description for details