Customer Service Representative

at  FP Group Ltd

THE COMPANY

We are proud to offer a fantastic opportunity for you to join an exceptional Family-Owned Business with its head office in Tyseley, Birmingham.
Boasting a trading history spanning 100 years; throughout this time the business has been developed by over four generations. We have evolved to be recognised as one of the UK’s leading industrial distribution specialists.
Having gone through significant modernisation in all aspects of the business, we are now seeking a Customer Service Representative to join the busy customer service team and ensure the success of the past is continued into future generations.

Based in the Birmingham head office and working in a fast paced, friendly environment with a flexible approach to the working day - you will find FP offers a great place to work.
With a committed, knowledgeable team, many having been with the company for 15+ years, you will be supported in your role and hopefully build some friends for life in your colleagues.
We supply a diverse range of products including PPE, Tooling, Consumables, Chemicals, Lifting Equipment, Janitorial, Maintenance, Measuring Equipment, Power Tools, Workwear, Welding Equipment and many more.
You will be a key member of the team managing a multi-million-pound annual turnover across a range of customers in multiple industries but with a strong focus on the aerospace, automotive and power generation sectors.
You will represent us and the brand we are building on. You will play a significant role in creating a positive impression to customers and ensuring customer satisfaction and loyalty are at the highest possible levels.

Daily tasks will include (but are not limited to):

• Forging lasting relationships with suppliers & customers
• Communicating with customers predominantly via email and telephone
• Negotiating best cost with suppliers for quoted products
• Generating customer quotations through our bespoke web-based solution ‘FP Group’
• Sales order processing
• Assisting with customer queries in a responsible, professional and efficient manner
• Reporting and updating customers on KPI’s such as delivery status
• Supporting other business areas to problem solve and support growth